Important Recall Notice:
Multi Mode Sleep Lamp
Issued: 26/11/2024
At BlockBlueLight, the safety and satisfaction of our customers are our top priorities. As a precaution, we are recalling certain batches of our Multi Mode Sleep Lamp due to a potential safety concern with the integrated lithium-ion battery.
Why Is This Product Being Recalled?
We have identified a potential fault with the overcharge protection mechanism in some Multi Mode Sleep Lamps. In certain instances, this fault may cause the product to overheat while charging, posing a fire hazard and a risk to safety. To ensure customer safety we are recalling all units sold between 1st December 2023 and 21st November 2024.
What Products Are Affected?
- Name: Multi Mode Sleep Lamp
- Model Number: MULTI-LAMP
- Purchase Dates: 1 December 2023 and 21 November 2024
If you are unsure whether your lamp is part of the affected batch, please contact us using the details below.
What Should You Do?
1. Stop Using the Lamp Immediately:
To ensure your safety, discontinue using the lamp.
2. Dispose of the Lamp Safely:
The lamp contains a small, integrated lithium-ion battery (2500mAh). Follow these steps for safe disposal:
- Do NOT place the lamp in household trash or curb side recycling bins.
- Visit a local e-waste recycling centre or battery recycling drop-off location. These facilities can safely handle products with lithium-ion batteries.
Compensation Options
We are offering two options for customers impacted by this recall:
- Store Credit: Receive store credit equal to the amount you paid for the Multi Mode Sleep Lamp for use on our website.
- Replacement Product: we will provide a replacement of a new Multi Mode Sleep Lamp. (estimated delivery date is Feburary 2025)
How to Claim Your Compensation
To claim your store credit or replacement product, follow these steps:
Please email product@blockbluelight.com
- Provide your contact information, proof of purchase (order number or receipt), and your preferred option (store credit or replacement).
- Once submitted, our team will start to process your claim and provide further instructions.
Frequently Asked Questions (FAQs)
Why is BlockBlueLight recalling this product?
We have identified a potential fault with the overcharge protection mechanism in some Multi Mode Sleep Lamps. In certain instances, this fault may cause the product to overheat while charging, posing a fire hazard and a risk to safety.
Can I continue to use the lamp if it seems fine?
No. We strongly recommend that you stop using the lamp immediately to ensure your safety.
How do I safely dispose of the lamp?
The lamp contains a lithium-ion battery. Please follow your local guidelines for e-waste disposal or visit a battery recycling centre. Never dispose of the lamp in regular household trash or recycling bins.
Locate an e-waste recycling center or battery recycling drop-off location in your area. These facilities are equipped to handle lithium-ion batteries safely.
How long will it take to process my claim?
We aim to process all claims within 10 business days, but delays may occur due to high volume. We appreciate your patience.
Contact Us for Assistance
If you have further questions or need help with the recall process, please contact us:
- Email: product@blockbluelight.com
- Phone: (917) 277- 8422
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Hours: 2pm – 10pm EST - Sunday - Thursday
Thank You for Your Understanding
We deeply regret any inconvenience this may cause and appreciate your cooperation in helping us resolve this matter responsibly. Your safety is our highest priority, and we are committed to ensuring you have a seamless recall experience.
