FREE SHIPPING USA and Canada wide for all orders over $90*

* Gift card purchases do not count towards the order total for free shipping as the gift card amount applies to the order total when being redeemed

 

Shipping rates

Currently, we offer flat rate shipping costs to all of the USA and Canada for orders under $90:

• $6.99 shipping and handling - 7 - 14 business days
• EXPRESS is available for an additional $12.99 - 3 - 5 Business days
  

Please note all shipping times stated above are an estimate only as shipping times may vary depending on weather conditions and peak times of the year.

Our shipping timeframes are estimates only and there is the possibility of delays due to increased freight volumes and increased inbound restrictions.

The shipping times exclude prescription and reading glasses as these are custom-made to order.

Shipping times

We are doing our best to ship your order to you as quickly as possible and your order will be dispatched within 1-2 working days of your order being placed. We are currently shipping from our Australia , UK, or New Zealand warehouses.

Please note all shipping times stated above are not guaranteed shipping times and are an estimate only, as shipping times may vary depending on weather conditions and peak times of the year.

The shipping times exclude prescription and reading glasses as these are custom-made to order.

International shipping

We offer FREE international shipping for orders over $90.

*Note: Any taxes or duties imposed by individual countries is not included in the sale price. When an order is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These fees are not included in our prices and we are unable to calculate import fees added to your shipment. If applicable, these charges are the responsibility of the recipient and will typically be due once the shipped goods arrive at the country of destination prior to delivery. For further information, we recommend contacting your local customs office.

Returns & Exchanges

Full-priced items purchased from BlockBlueLight can be returned for an exchange, store credit, or refund within 30 days of your order delivery.

To start the returns / exchange process visit: https://www.blockbluelight.com/a/return

All our exchanges or returns are subject to the following conditions:

• BlockBlueLight must take receipt of the return or exchange product within 30 days of your order delivery. Please allow sufficient return shipping time for the item to arrive at our warehouse.
• You will be responsible for paying for your own shipping costs to return the product to us. Alternatively BlockBlueLight can provide a return shipping label for $12 (excluding red light therapy products)
• For hygiene reasons we cannot accept returns and exchanges on our sleep masks or ear plugs so please consider this before purchasing these items.
• Returns and exchanges are not applicable on prescription, custom, and reading glasses as they are all custom-made to order.

Product Condition

• The product/s are returned to us complete and in a new and resalable condition.
• All supplementary items supplied such as cases, cleaning cloths, and charging cables are all returned. Failure to include all included accessories will result in the return being rejected and a $9.99 shipping charge applied to send the goods back to you.
• Glasses received that have dirty lenses, have fingerprints or makeup on them will incur a $10 cleaning fee which will be deducted from your return.
• All original BlockBlueLight branded packaging including cases and product boxes are returned undamaged and in new and saleable condition. Failure to include all original branded product boxes and cases will result in the return being rejected and a $9.99 shipping charge applied to send the goods back to you.

Exchanges

• If exchanging glasses for another pair, we will ship a new pair to you for FREE. This only applies to one exchange.
• If you exchange a pair of glasses we will post this exchanged pair to you for free (for first exchange only), however, if you then decide to return this exchanged pair for a refund, a $9.99 postage cost will be deducted from your refund. Additional exchanges after the first one will incur a shipping fee to send back out.
• International customers who wish to exchange their products, are required to pay the international shipping fee for their exchange order to be dispatched.
• If you want to exchange any light bulbs or lamps for a different fitting or model then return shipping back out to you with your replacement bulbs will be at your cost.

Refunds

• Refunds will be credited to the same account as the account from which the original payment was made.
• Any items purchased at reduced prices during sale periods where a sitewide discount code of greater than 15% is used, this is inclusive of major sales such as Black Friday and holiday sales, can be returned for an exchange or store credit only.
• All Sleep masks and ear plugs products are not eligible to be refunded, exchanged, or for store credit.
• Refunds are not applicable on prescription, custom, and reading glasses as they are all custom-made to order.

Sale Items

• Sale items are non-refundable but can be exchanged or returned for store credit within the 30-day return period.
• If a discount code of greater than 15% is used this is considered a "sale item".
• Discount codes of 15% and lower are not considered a "sale item" and are eligible for a refund.
• If you place your order before or between sales, there can be no price adjustments made to it.

Non Deliverable & RTS Parcels

If your order is not able to be delivered due to incorrect address information provided, or it has not been collected from the Post Office and it is returned to us, this will result in a return shipping cost of $9.99 being deducted from any refund given, or $9.99 will be payable before we resend the order.

Any orders that are returned with the parcel marked as “Return to Sender”, will have a $9.99 shipping fee deducted from the refund, or $9.99 will be payable before we resend the order.

Warranty 

BlockBlueLight products all come standard with a 12-month warranty against any manufacturing defects. Our warranty includes any manufacturing defects in materials and workmanship. Manufacturing and material defects do not include normal wear and tear, scratched lenses, or broken frames due to dropping or putting pressure put on them.

Missing Parcels

BlockBlueLight is not responsible for lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such.

Cancelling or Changing an order

Once you have placed your order it is final and will be shipped as is. 

If you went through our entire checkout process and confirmed and paid for your order, there is a high chance we will be unable to cancel it. This is due to our system immediately sending your order through to our fulfilment partner for picking and dispatch. This system is to ensure our orders are delivered to customers as soon as possible.

However, if you do need to change or cancel an order, please email us immediately and we will do our very best to carry out your request, but please keep in mind we have a high volume of orders and customer service requests so your order may have shipped before our customer service attend to your request.

We cannot guarantee a change of order after the order is placed so please select your items carefully.

Any orders that we are able to stop in time and cancel will incur a 5% cancellation fee on item/s cancelled as payment processing fees which are non-refundable.

Any pre-order items that are cancelled will incur a 5% cancellation fee which will be deducted from any refund given as payment processing fees which are non-refundable.

If you have any further questions, please contact us.